Electronic Communications Policy

Effective date: 14 September 2026

Lume Corporate Accountants Pty Ltd uses electronic communications and digital systems to communicate efficiently with clients, prospective clients and other parties. This policy explains how electronic communications may be used and the choices available to you.

1. Electronic communications

You may communicate with us by email, website forms, telephone, SMS, electronic portals, video conferencing, electronic document platforms and other digital channels we make available.

By providing electronic contact details and communicating with us electronically, you acknowledge that we may respond and provide routine communications through those channels, subject to your instructions, applicable law and any specific engagement terms.

2. Electronic delivery of documents

Where permitted by law and appropriate for the service, we may provide correspondence, invoices, reports, statements, engagement documents, notices, requests, copies and other documents electronically. You are responsible for maintaining access to the email address, telephone number or portal you nominate and for telling us if those details change.

3. Electronic signatures and approvals

We may use electronic-signature or digital-approval platforms. Where electronic execution is legally available and accepted for the relevant document, an electronic signature, approval or acceptance may have legal effect. Some documents or transactions may still require additional formalities, identity checks or another method of execution.

4. Security and confidentiality

Electronic communications carry risks, including interception, misdirection, malware, phishing, unauthorised access and transmission errors. We take reasonable precautions, but cannot guarantee that every electronic communication is completely secure or error-free.

You should verify unusual payment instructions, bank-account changes or requests for sensitive information through a trusted contact method before acting. We will never object to you independently verifying an instruction that appears unusual.

5. Email and SMS marketing

We may send commercial electronic messages where we have consent or are otherwise permitted by law. Marketing messages will identify the sender and provide a way to unsubscribe where required. You may withdraw consent to marketing at any time. Unsubscribing from marketing does not prevent us from sending necessary service, account, legal or transactional communications.

6. Consent records

We may keep records of electronic consents, subscriptions, form submissions, preferences, delivery information and unsubscribe requests for compliance, evidentiary and business purposes.

7. Recording and monitoring

Calls, video meetings or other communications will not be recorded merely because this policy exists. If we propose to record a communication, we will deal with consent and notice as required by applicable law and our procedures.

8. Your responsibilities

You should keep your contact details current, protect passwords and devices, review communications promptly, tell us if you suspect unauthorised access, and avoid sending highly sensitive information through an insecure channel where a secure alternative is available.

9. Delivery

An electronic communication may be treated as sent when it leaves our information system and received in accordance with applicable law and any specific contractual terms. Delivery receipts and automated notices are not always conclusive proof that a person has read a communication.

10. Changing your communication preferences

You may ask us to change reasonable communication preferences by contacting us. Some communications may need to be delivered in a particular way because of law, professional requirements, security considerations or the nature of the service.

11. Contact

Questions about electronic communications or marketing preferences may be directed to us using the contact details published on our website.